Wrapping up 2024

With the end of 2024 in sight the team at Protocol Policy Systems would like to wish all our clients and the readers of our newsletter all the best for the holiday season and 2025.

All of the topics we covered in our monthly newsletter during the year will continue to be highly relevant as 2025 comes around. A summary of selected articles from 2024 is below. 

Policy Management as a Service continues to evolve

This year saw us providing 2 enhancement upgrades to Policy Management as a Service (PMaas) – April and October, plus version 24 was released providing new content (opt-in) covering the use of Artificial Intelligence.

As at the end of October PMaaS has been certified for accessibility using the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) version 2.1 at level AA.

2024 Highlights

Shaping organisational culture

Organisational culture is shaped by a broad range of factors, such as leadership behaviour, mission statement and values, organisational structure, and so on. Organisations can cultivate a positive and conducive work environment that supports their overall goals and objectives by aligning these elements with cultural values and priorities. Read on

Is it a policy, process or procedure?

Policies, processes, and procedures are distinct yet interconnected components of organisational governance, due to a number of factors confusion often arises over what constitutes a policy, process and procedure. Policies set the overarching principles and guidelines that shape decision-making and actions within an organisation, as well as providing a framework for consistency and alignment with organisational goals and values. Read on

Distinct but complementary

In developing business continuity, with IT resilience as a key deliverable of that strategy, businesses must focus on creating two essential documents: an IT incident response plan and an IT disaster recovery plan. The IT incident response plan is crucial for preparing organisations to effectively manage potential information security incidents. These incidents can vary from data breaches and malware attacks to system outages and general computer security issues. Read on

Effective policies to keep AI (Artificial Intelligence) in check

The recent proliferation of generative artificial intelligence (GenAI) means organisations of all sizes can now access a range of business efficiency tools they could previously only dream of.

Whilst GenAI has the potential to revolutionise many organisational processes, if we look beyond the hype the technology also presents numerous challenges for business leaders, including concerns about the accuracy of outputs, the dangers of data being misused, concerns over intellectual property issues, and regulatory compliance.

With so much at stake from a risk, security, and privacy perspective, it’s important for organisations to ensure they take the right steps to use any AI technology in a secure, responsible and ethical manner, and in compliance with regulations. Read on

Tips for developing and maintaining effective IT policies

We have been known to mention that – “statistics have shown nobody in an IT role will approach their boss and request to be put in charge of a policy development project”. However for those that have been given that responsibility here are some tips for developing and maintaining good IT policies. Read on