Effective policies to keep AI (Artificial Intelligence) in check

The recent proliferation of generative artificial intelligence (GenAI) means organisations of all sizes can now access a range of business efficiency tools they could previously only dream of.

From chatbots capable of responding to complex customer inquiries through to smart software that tweaks supply chains based on real-time consumer demand, the use cases are endless.

Whilst GenAI has the potential to revolutionise many organisational processes, if we look beyond the hype the technology also presents numerous challenges for business leaders, including concerns about the accuracy of outputs, the dangers of data being misused, concerns over intellectual property issues, and regulatory compliance.

With so much at stake from a risk, security, and privacy perspective, it’s important for organisations to ensure they take the right steps to use any AI technology in a secure, responsible and ethical manner, and in compliance with regulations.

What are some of the responsible and ethical practices an organisation should consider regarding the use of, and interaction with, GenAI.

Policy considerations

A comprehensive policy framework that adequately addresses the use of AI within an organisation will provide guidance for the general user population, management, and technical staff. In taking a holistic view one should consider existing IT policies that may require reviewing and updating, examples being - access control, information management, software management, legal compliance and acceptable use, to name a few.

Implementing or updating policies to effectively mitigate the potential risks of using AI within your organisation may appear to be a daunting task. The good news is that the policies and any supporting content can be put in place using existing IT frameworks, standards, and the input of experienced personnel.

Whilst policies set out clear boundaries for acceptable, secure, responsible, and ethical use of AI tools, organisations should also support users with awareness training and guideline documentation.

With the latest release of Policy Management as a Service (V24) Protocol Policy Systems has taken the arduous work out of aligning AI relevant policy statements with frameworks and standards, produced supporting guideline documentation and awareness content.

Click below to obtain a copy of our new AI whitepaper.

Addressing The Business Risks Of AI

Join us at the 2024 Digi Gov Expo!

We're excited to be exhibiting at the 2024 Digi Gov Expo on the 24th-25th September at ExCel London. Join us at the UK's premier public sector tech event! Explore cutting-edge technology, network with industry leaders, and stay ahead of tech trends.

If you are attending, stop by our stand (Booth No. A3) and have a chat with our Team about how we are helping organisations navigate the complexities of developing, delivery and maintaining IT policies whilst adhering to best practice guidance such as ISO,PCI, CE. Look forward to meeting you there!