Policy Management as a Service

Case Study

Historic Environment Scotland – IT Policy System Implementation


Historic Environment Scotland (HES) is the lead public body established to investigate, care for, and promote Scotland’s historic environment.

Whilst there was a formal approach to developing or reviewing policies at HES, they had only been updated periodically since their creation. The work was treated and viewed as a task that could be stopped or started when the need arose. This adhoc approach meant it was not uncommon for a staff member to raise a query about a policy which highlighted that the content was out of date or not in line with technological advances.