Case Studies

Success stories

IT Policy System

Historic Environment Scotland IT Policy System Implementation

Whilst there was a formal approach to developing or reviewing policies at HES, they had only been updated periodically since their creation. The work was treated and viewed as a task that could be stopped or started when the need arose. This adhoc approach meant it was not uncommon for a staff member to raise a query about a policy which highlighted that the content was out of date or not in line with technological advances.

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Carlisle City Council IT Policy System Implementation

ICT Manager, Michael Scott, knew that there was a requirement to develop new policies to address changing business requirements. Existing policies were also outdated and therefore needed to be reviewed and refreshed. On assessing the situation it was apparent there was no one available in house with the required expert knowledge to develop policies and that writing good quality policy content would require expertise that was not readily hired on a temporary basis.

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MidCoast Council IT Policy System Implementation

As an amalgamated Council creating significant changes to business processes and technologies, it is important MidCoast Council put in place a central set of policies and procedures.  MidCoast Council was formed by NSW Government proclamation in May 2016 through the merger of the former Great Lakes, Greater Taree and Gloucester Shire Council and MidCoast Water.

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Buckinghamshire County Council IT Policy System Implementation

Not long after BCC initiated  a project to work on and standardise their existing suite of IT policies to reflect changes going on within the organisation it became apparent that the exercise would take a long time to conclude due to heavy workloads and the amount of work needed to make it a success.

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Swindon Borough Council IT Policy System Implementation

When the Council recently undertook a project to develop their strategic IT direction it was evident that their existing IT policies were out of date, not comprehensive enough and would not be suitable for use in the future. The project stakeholders were also conscious of the need to verify gaps in the area of information governance and security, with regard to sensitive data for areas such as children’s services, vulnerable adults and debt management.

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Timaru District Council IT Policy System Implementation

TDC had a set of policies that hadn’t been updated in 15 years, were not complete, and what was in place looked outdated. After reviewing the situation, IT Manager, Justin Bagust, felt that the current paper-based policies were not accessible and the age of the policies meant that the terminology in use was not current.

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Bass Coast Shire Council IT Policy System Implementation

In satisfying audit requirements and putting into effect governance improvements, the Bass Coast Shire Council identified the need to update their current ICT strategy which in turn required updating their outdated IT policies.

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Nillumbik Shire Council IT Policy System Implementation

Nillumbik Shire Council identified a need to review and update their existing IT policies and especially identify any gaps between policy and practice. The system needed to be completed within the regulatory and legislative framework specific to the Council. The aim was to ensure access for all staff and to provide a system which would be easily maintained. Finally, the solution had to bring financial and resources savings to the Council.

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City of Moonee Valley IT Policy System Implementation

Management recognised a need to review existing policies as well as introduce new polices. This exercise gave them the opportunity to look at any gaps between the service provided by the IT Department to match and meet the needs of the rest of the organisation.

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Lockyer Valley Regional Council IT Policy System Implementation

Lockyer Valley Regional Council (LVRC) has over 300 users. The typical user utilises Council’s administration network for email, access to Council’s property information, financials and document/information management systems to input data and to interrogate data to make informed decisions.

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